As soon as you place your order you will receive an order confirmation e-mail. If you have paid for your order, you will receive an email which says your order is currently processing. If you have not paid for your order, it will remain on hold for 2 days after which it will be cancelled.
If your product is in stock it will be delivered within 3-6 businesses days from the date of your order.
Delivery
Delivery is free for all purchases above GHC 600 within the Greater Accra Region, however for purchases below GHC 600, we charge a fixed delivery fee of Ghc 30. Deliveries outside the Greater Accra Region will attract additional charges per prevailing rates of available courier service providers.
Returns & Refunds
While we strive to make sure that we provide the best products and experience possible, if for any reason you are unhappy with an item that you have purchased from us, you can return in and request for a refund within 15 days after delivery. The customer bears the cost of shipping any items back to us. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately, gift cards are not returnable. To complete your return, we require a receipt or proof of purchase. There are certain situations where refunds are not applicable. This includes but is not limited to:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Wear and Tear
Misuse such as inappropriate storage or product care
Maintenance and use other than indicated in, or failure to adhere to, the user guide
Abuse or neglect of the product
Carelessness or accidents
Any custom modifications to the product including third party products
Damage caused by air transportation or freight transit
We cannot accept responsibility for returned items which are undelivered. We recommend retaining proof of postage in the event that you may require it to make a claim with your courier.
Faulty or Damaged Items
Please inspect the packaging of your item(s) when they arrive and if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged please send evidence (e.g. photos, videos, etc.) to hello@surftronicstech.com and we will explore this issue on your behalf. This will also assist in the swift processing of your replacement or refund.
Refunds
If you qualify for a refund, once return is received and inspected, we will send you an email to notify you that we have received your returned item and subsequent steps.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your balance again. Then contact your provider. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@surftronicstech.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@surftronicstech.com
Delivery
Depending on where you live, the time it may take for your exchanged product to reach you may vary